Law Society of Ontario badge
OTLA badge
Durham Region Law Association badge
American Association for Justice badge
Canadian Association of Black Lawyers badge
National Bar Association badge
American Law Society badge

Insurance Disputes FAQs

** The information in this document is not intended to replace the advice of a lawyer or accountant and should not be relied upon as such.


My Insurance Company Wants Me to See Their Doctor. Do I Have to Go?

Most long-term disability policies allow the insurance company to have your medical condition reviewed by a doctor of their choosing to determine if you are unfit to work. The doctor must be qualified to give an opinion regarding the nature of your disability. The assessment date and time must be reasonable. If you refuse to attend (without good reason) you will be in violation of your responsibilities as set out in the insurance policy and your insurance company will have grounds to deny your claim. If you have been advised by your insurance company that they want to send you for a medical assessment it is in your best interest to consult a lawyer before the assessment appointment.

Back to top

Is It Legal for My Insurance Company to Have Me Watched?

Surveillance of persons making claims for disability wage loss benefits is common and legal. Insurance companies often hire an outside company to follow, photograph and record your movements to confirm that you are in fact disabled. They do this to ensure that claims fraud is not occurring. It is iamportant that you are open and honest with your lawyer about what you are able, or not, to do so that any surveillance will not harm, but in fact help your claim. Most investigation companies follow the laws regarding trespassing, however if you feel threatened you should call the police.

Back to top

Can My Insurance Company Force Me to Apply for CPP Disability Benefits?

Many policies allow long term disability insurers to require you to apply for benefits from another source, like CPP. If you receive these benefits it is normal that they will be deducted from the benefits you receive. Ask for the specific section of the insurance policy that requires you to apply for benefits as it may also include a provision that if you choose not to apply for benefits from another source as requested by the insurer, they may be able to deduct the amount you would have received, regardless if benefits are actually obtained. If you apply for CPP disability benefits and are denied, you may be required to appeal. If you have not already obtained legal advice, when your insurance company requests that you apply for benefits from CPP or WSIB, it would be a good time to obtain legal advice.

Back to top

Client Testimonials

I'm so glad that I contacted Brown Law Office as soon as I got into my car accident. They made the process so easy on our family and helped us get a substantial cash settlement. I would recommend Brown Law Firm to anyone injured in a car accident.

Charles F.

After trying to deal with the insurance company myself, I realized that they would never treat me like the valued client I thought I was. In my opinion, you cannot handle a motor vehicle accident file without a lawyer on your side, and I was glad the Brown Law Office handled my file from beginning...

Kim D.

I am so glad to have been helped by a law firm that treated me like family from the day I walked in. They've got a complete no-quit, yet down to earth attitude. I will instantly refer to your firm anyone I know who needs a litigation lawyer.

Elon T.

Contact Us

Fill out the contact form or call us at 905.430.4500 or 877.430.3383 to schedule your free consultation.

Leave Us a Message